Privacy Policy

Last Updated: April 6, 2025

1. Introduction

This Privacy Policy describes how Zelle® ("we," "our," or "us") collects, uses, and shares your personal information when you use our services, website, or mobile applications (collectively, the "Services").

We are committed to protecting your privacy and ensuring you have a positive experience when using our Services. This policy outlines our data handling practices and your privacy rights.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you register for our Services, we collect your name, email address, phone number, and banking information.
• Transaction Information: We collect details about the transfers you make, including dates, amounts, and recipient information.
• Communication Information: We collect information you provide when you contact our customer support team.
• Identity Verification Information: We may collect government-issued identification, date of birth, and other information to verify your identity.

2.2 Information Collected Automatically

• Device Information: We collect information about the device you use to access our Services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Usage Information: We collect information about how you use our Services, including log data, clickstream data, and other usage statistics.
• Location Information: With your consent, we may collect precise location information from your device.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To process transactions, maintain your account, and provide customer support.
• Security and Fraud Prevention: To verify your identity, detect and prevent fraudulent transactions and other illegal activities.
• Improving Our Services: To understand how users interact with our Services, identify areas for improvement, and develop new features.
• Communications: To send you important notifications about your account, transactions, and updates to our terms or policies.
• Marketing: With your consent, to send you promotional communications about our products and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Financial Institutions: We share information with your bank and the recipient's bank to complete transactions.
• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
• Legal and Regulatory Authorities: We may disclose information in response to legal requests, such as subpoenas or court orders, or to comply with applicable laws and regulations.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information.
• Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Objection: You may object to the processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Children's Privacy

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: